Chapter 1 Human Computer Interaction for the Web

From Human Factors to Usability: A Short History of HCI

Origins

Focus on the User Interface

User Interface Software

Usability

Focusing on the Web

HCI Principles for the Web

User-Centered Design

Early Human Factors Input

Task Environment Analysis

Iterative Design and Continuous Testing

Web Usability

Themes

Designing for Context

Designing for the User Experience

Chapter 2 Web Usability Strategy

Scenarios

Context

The Userview Process

Goals and Requirements

User Culture

Web Interface Guidelines Specialization

Constructing Storyboards and Interactive Prototypes

Chapter 3 The Web Environment

The User Environment

The Physical Space

The Cognitive Space

The Site Environment

Scenarios

Designing from Scenarios

Simple vs. Enriched Site Environments

Chapter 4 The Web User: Part 1 Defining the Audience

Understanding the Web User

Defining an Audience

Individual Differences

Cognitive Processing Capabilities and Limits

Generating an Audience Profile

Chapter 5 The Web User: Part II
Understanding a Demographic Segment - The Case for Older Adults

Older Adults and the World Wide Web

Characteristics of Older Users

Movement Control

Perception

Cognition

Web Design Features to Avoid

Design Guidelines

Usability Testing with Older Adults

Chapter 6 Designing for Web Genres

Genre Content

Genre Expression

Genre Form

Genre Evolution

Genre Mixing

Chapter 7 The Web Site

Conceptualizing the Site with a Visitor-Centered Focus

Positioning the Content

Speeding Up the Response

Smoothing the Navigation

Links

Buttons and Controls

Site maps, content lists, and indexes

Landmarks and history trails

Keywords and site search engines

Assuring Reasonable Confidence in Site’s Privacy and Security

Making the Site Visible

Maintaining Quality

Chapter 8 The Web Page

General Page Design Issues

Consistency

Coherence

Placement of Information

Information Coding

Color

Text Clarity

Home, Content, and Transaction Pages

The Home Page

The Content Page

The Transaction Page

Chapter 9 The Aesthetic Factor

Usability and Aesthetics

Simplicity and Enrichment

The Use of Graphics

Chapter 10 From the Desktop to the Hand Web

The Technology of Wireless Devices

The Usability of Wireless Devices

The Role of Context

Small-Size Effects

Effective Functionality and Task Preferences

Information Presentation

Interaction and Navigation

Designer's Palette: Guidelines for Hand Web Design

Chapter 11 The Cultural Context

Cultural Usability

Culture-Specific Designs

Designing for the Localized Web

Genre-localized attributes

Behaviors and practices

Icons, symbols, pictorials, and artifacts

Conventions and formats

Intangible values and dimensions

Preferred content

Chapter 12 Evaluating Web Usability

Traditional Usability Testing

Usability Testing for the Web

The Process of Web Evaluation

Frequently Asked Questions about Usability Evaluation